Shipping & returns

DELIVERY OF ORDERS

Delivery orders will be held at the delivery address designated by the user freely. Therefore, the provider assumes no responsibility for when delivering the product or service will not be realized as a result of the data provided by the user are false, inaccurate or incomplete or if delivery cannot be made for reasons beyond the shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the lender shall take the measures required of a diligent carrier so that delivery can be made at the agreed time. Otherwise as soon as possible to satisfy the sender and the recipient, so you cannot be charged liability against the provider.

In the event that an order is not picked up by the user and the merchandise is returned to the provider, return to the store will cause some transport costs which have to cover the user. This course should give the order, the same conditions referred to in termination shall apply. If the user requests the reissuance of the order will take shipping again using the payment system to supply the lender.

The delivery of orders is subject to the availability of the items advertised. Orders received will undertaken (prepared and packaged) by the provider within the period specified, without (national and local) holidays or weekends.

The lender will source not available as soon as possible items. If any of the products were not be available within the deadline announced, the provider will contact the user, either via email or by telephone to communicate this issue. If the delivery was too long for the user the provider will offer a product as close to your needs or will reimburse the corresponding amount.

The provider reserves the right to refuse to post to a certain area, where it considers that there is a high probability that the shipment does not arrive to be delivered in good condition.

All items leave the warehouse provider with packing in perfect condition. If the user sees outwardly damage to receive the package, it is IMPERATIVE that you enter in the carrier's delivery note indicating for example: "VISUALLY DAMAGED BULK ".

SHIPPING ARRANGEMENTS

Once confirmed stocks in your order, the delivery time is 2 to 3 business days for shipments to Spain and Portugal, and 3 to 6 working for France, Germany, Italy, Benelux, United Kingdom, Austria, Denmark , Slovakia, Slovenia, Hungary, Poland, Northern Ireland, Scotland. (See other countries).

The carrier is witnessing at the address specified by the user within the period chosen. In the absence of the user in the address, the carrier will leave a notice indicating your phone number, to be put directly in contact with the carrier for delivery.

The user may track the shipment through your account and view the Tracking ID. The lender will provide the user with all the data on shipping, i.e. tracking number and agency by the shipment was made.

It cannot be imputed to the effects provider strikes, war or other circumstances beyond their control. The provider is not liable for delays in customs clearance, or if local authorities decide to confiscate any element contained in the shipment.

For the purposes of these Conditions, it is understood that there has been "delivery" or the articles have been "delivered" at the time of signing the receipt thereof at the agreed delivery address.

Shipping rates are calculated based on the total weight of the order, its dimensions and the delivery address (when specified). By default, if the user is not registered, a shipping fee is calculated Peninsula. Rates are not published in these conditions because they change frequently. The user can calculate the shipping fee quickly from the cart summary or through the process.

Shipping to countries outside the European Union

To know exactly the shipping costs, put in the shopping basket what you want to purchase and enter the destination country on the checkout page.

IMPORTANT: All shipments to countries outside the European Community will be exempt from VAT, however, it must be taken into account that in the event that if the customs office of the country of destination levies them according to the taxes and tariffs specific to each country, the costs will be borne by the consignee, whether or not the goods are accepted and delivered to him/her. Medieval Factory will not be liable for delays in customs, nor if local authorities seize any item contained in a shipment.
We recommend that you check with the customs services of your country to find out the import cost.

REPLICAS OF PISTOLS WILL NOT BE SENT TO COUNTRIES OUTSIDE THE EUROPEAN UNION.

IGHT OF WITHDRAWAL WHEN THE USER IS A CONSUMER:

You have a period of 14 calendar days from the date of receipt of order to return the same if not satisfied.

It excludes the right of withdrawal, it means they cannot be returned, those sealed items not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery items that can deteriorate or expire quickly, items after delivery and taking into account their nature have been inseparably mixed with other goods; and those goods made to the customer’s specifications or clearly personalized.

The user must previously and compulsory inform the provider of his desire to return items, preferably through the contact form on the website, I selected the subject "withdrawals and Returns" indicating the order reference, the items to return. The user must also attach or send us by e-mail, completed and signed the following document: withdrawal-form-model.pdf pdf-icono.jpg. The lender will not accept returns that have not previously been reported by the user.

The service provider shall inform the user of the procedure to follow and the direction in which to make the delivery of returned items. You must return without undue delay and in any case no later than within 14 calendar days from the date on which he communicates his decision to withdraw the provider.

The user bears the costs of returning the items. The lender will not accept carriage forward deliveries.

Items must be returned in their original packaging and in perfect condition.

Reimbursement of amounts paid will be made within 14 calendar days since the user announced its intention to withdraw, if the provider has received the returned items and their status verified. the same means of payment used by the user in the order will be used, unless you choose another medium or decides to accept a voucher for future purchases; in any case, will not incur any costs as a result of reimbursement (except for the cost of return). The full amount paid by the user will be refunded, including postage. In case of partial return of an order, i.e., only a few items, the amount of these items with taxes included will be refunded and shipping costs are not reimbursed.

RETURN POLICY IF YOU ARE A CONSUMER:

You have a period of 14 calendar days from the date of receipt of the request for the return of items that are defective, not work correctly or do not correspond to the order.

They may not be returned, those sealed items not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery items that can deteriorate or expire rapidly, articles after delivery and taking into account their nature they have been inseparably mixed with other goods; and those goods made to the customer’s specifications or clearly personalized..

The product must be in the same condition it was delivered and must retain their original packaging and labeling. The shipment must be made using the same protective cardboard box or bag that has been received to protect the product. In the event that you cannot use the protective box or bag with which the order was delivered, it must be returned in a package similar characteristics in order that the product reaches the store provider with the maximum possible guarantees.

The product must be free of any use or modification. This means that has not been used, washed, altered or lost any of its components. It is to be reviewed in detail all parts and original packaging before its return is included.

They cannot be returned as those products manufactured for a specific customer.

The user must keep in mind that sometimes the product style may vary slightly due to changes in manufacturing that product.

Not be returned when items presented clear signs of misuse, unreasonable wear or arrive in an unhealthy state, no box or returned items with damaged box.

The user must inform the provider of your intention to return articles, preferably through the contact form on the website, I selected the subject "withdrawals and Returns" indicating the order reference, the items to be returned and explaining observations the reasons for the return and even attached pictures of the defective items. The lender will not accept returns that have not previously been reported by the user.

The service provider shall inform the user of the procedure to follow and the direction in which to make the delivery of returned items. Items must be returned in their original packaging.

The user bears the costs of returning the items. The lender will not accept carriage forward deliveries.

Reimbursement of amounts paid will be made once the lender receives the items and check their status. The same means of payment used by the user in the order will be used, unless you choose another medium or accept a voucher to be used on future purchases; in any case, will not incur any costs as a result of repayment. The full amount paid by the user of the full order (in case of total return) or the amount of returned items plus tax (if partial refund), including shipping costs will be refunded.

In case a product is returned that does not comply with the above provisions, the user bears the costs of returning the items.