GENERAL CONDITIONS OF SALE

Here the contractual conditions governing the procurement of goods and services through the website www.medievalfactory.com, owned by Medieval Factory, exposed S.L. (Hereinafter the provider). Acceptance of the conditions means that the user:

  1. Have you read and understood what is stated here.
  2. What it is a person with sufficient capacity to contract.
  3. That assumes all the obligations stated herein.

These conditions will have an indefinite period of validity and shall apply to all contracts made through the website of the provider.

The provider reserves the right to unilaterally amend these Conditions, without this affecting the property or promotions that were acquired prior to the modification.

Identity of the parties:

  1. In a provider of goods or services contracted by the user who will be part:
    a. When the user is a businessman who is acting for purposes relating to his trade, business, craft or profession, including wholesalers or depositaries, the supplier of the goods or services will be Medieval Factory, SL, established in Sagunto-Burgos Road KM 146.5, 44380 Villarquemado (Teruel), Spain, with Tax Identification Number: B44190932, registered in the province of Teruel, Volume 206, Folio 130, Sheet TE-3490, inscription 1st. These users must first register as such accessing the web by a private area.
    b. When the user is a particular, the supplier of the goods or services will be Medieval Factory, S.L. provided with ID no. B44190932, residing in Sagunto-Burgos Road KM 146.5, 44380 Villarquemado (Teruel).
  2. Otherwise, the user registered on the website using a username and password, over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the lender.

OBJECT

The Terms and Conditions are intended to regulate the contractual relationship of sale born between the provider and the user at the time it accepts during online hiring the appropriate box.

The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the web site, product or service.

CONTRACTING PROCEDURE

The user to access the services offered by the provider, must register through the website by creating a user account. To do this, the user must provide freely and voluntarily personal data that will be required.

The user will select a username and password, pledging to make diligent use of them and not make them available to third parties and to communicate to the provider the loss or theft thereof or possible access by an unauthorized third party , so that it may proceed to the immediate blocking.

The user may not select as user name words that have as their purpose the mislead others by identifying it as an integral member of the provider and offensive, slanderous and in general, contrary to law or the requirements of morality expressions and good manners.

Once created the user account, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society and Electronic Commerce, the recruitment process will follow the following steps:

  1. Resume (the shopping cart)
  2. Registration (user authentication or subscription)
  3. Address (choice of delivery and billing addresses)
  4. Shipping (choice of method of delivery and acceptance of these terms)
  5. Payment (choice of payment method)
  6. Confirmation (order completion)

These steps can be presented on one page. In any case, the trading platform provider inform the user, once the recruitment process is completed, via email on all the features, price, forms of transport, trade date and estimated delivery of the product or hired service. Such e-mail called order confirmation it is just an offer to the user the provider.

All orders are subject to acceptance by the provider, which inform the user via an email sent confirmation will be called, of those items that will be shipped, which likewise be informed of the approximate date of shipment.

The purchase contract will only be formed when the provider sends the user such Confirmation.

PRICE AND TERM OF VALIDITY OF THE OFFER

The prices listed for each item include value added tax (VAT) or other taxes that may be applicable in any case be expressed in the currency Euro (€). Users belonging to the group of wholesalers or deposit will be shown the prices of each item with the VAT tax or the value added excluded. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance, fees payment method or any other additional and ancillary services relating to product or service purchased.

VAT will also apply to orders placed from the Canary Islands, Ceuta or Melilla (such as billing address) but for which delivery is done on the peninsula.

The prices applicable to each article will be published on the website and applied automatically by the recruitment process in the last phase. The client assumes that in any case the economic valuation of some items may vary in real time. In any case this will be always previously communicated to the user.

Any payment to the lender involves the issuance of an invoice on behalf of the registered user. You agree to receive such invoice in electronic format (pdf), which will be sent to the email address provided by the user. The user may require the service provider via the contact form or order comments field, receive paper invoices in the desired direction, the service will have no cost to the user.

For any information or complaint about the order, the user will have the customer service phone provider is +34 978 86 73 45 (office hours will be Monday through Friday from 10 to 14 h.), via email the e-mail sales@medievalfactory.com or through the contact form provided on the website. In any case it must be indicated in the message subject or the person customer order number or reference which was assigned and indicated in the email order confirmation and/or shipping.

DELIVERY OF ORDERS

Delivery orders will be held at the delivery address designated by the user freely. Therefore, the provider assumes no responsibility for when delivering the product or service will not be realized as a result of the data provided by the user are false, inaccurate or incomplete or if delivery cannot be made for reasons beyond the shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the lender shall take the measures required of a diligent carrier so that delivery can be made at the agreed time. Otherwise as soon as possible to satisfy the sender and the recipient, so you cannot be charged liability against the provider.

In the event that an order is not picked up by the user and the merchandise is returned to the provider, return to the store will cause some transport costs which have to cover the user. This course should give the order, the same conditions referred to in termination shall apply. If the user requests the reissuance of the order will take shipping again using the payment system to supply the lender.

The delivery of orders is subject to the availability of the items advertised. Orders received will undertaken (prepared and packaged) by the provider within the period specified, without (national and local) holidays or weekends.

The lender will source not available as soon as possible items. If any of the products were not be available within the deadline announced, the provider will contact the user, either via email or by telephone to communicate this issue. If the delivery was too long for the user the provider will offer a product as close to your needs or will reimburse the corresponding amount.

The provider reserves the right to refuse to post to a certain area, where it considers that there is a high probability that the shipment does not arrive to be delivered in good condition.

All items leave the warehouse provider with packing in perfect condition. If the user sees outwardly damage to receive the package, it is IMPERATIVE that you enter in the carrier's delivery note indicating for example: "VISUALLY DAMAGED BULK ".

SHIPPING ARRANGEMENTS

Once confirmed stocks in your order, the delivery time is 2 to 3 business days for shipments to Spain and Portugal, and 3 to 6 working for France, Germany, Italy, Benelux, United Kingdom, Austria, Denmark , Slovakia, Slovenia, Hungary, Poland, Northern Ireland, Scotland. (See other countries).

The carrier is witnessing at the address specified by the user within the period chosen. In the absence of the user in the address, the carrier will leave a notice indicating your phone number, to be put directly in contact with the carrier for delivery.

The user may track the shipment through your account and view the Tracking ID. The lender will provide the user with all the data on shipping, i.e. tracking number and agency by the shipment was made.

It cannot be imputed to the effects provider strikes, war or other circumstances beyond their control. The provider is not liable for delays in customs clearance, or if local authorities decide to confiscate any element contained in the shipment.

For the purposes of these Conditions, it is understood that there has been "delivery" or the articles have been "delivered" at the time of signing the receipt thereof at the agreed delivery address.

Shipping rates are calculated based on the total weight of the order, its dimensions and the delivery address (when specified). By default, if the user is not registered, a shipping fee is calculated Peninsula. Rates are not published in these conditions because they change frequently. The user can calculate the shipping fee quickly from the cart summary or through the process.

Shipping to countries outside the European Union

To know exactly the shipping costs, put in the shopping basket what you want to purchase and enter the destination country on the checkout page.

IMPORTANT: All shipments to countries outside the European Community will be exempt from VAT, however, it must be taken into account that in the event that if the customs office of the country of destination levies them according to the taxes and tariffs specific to each country, the costs will be borne by the consignee, whether or not the goods are accepted and delivered to him/her. Medieval Factory will not be liable for delays in customs, nor if local authorities seize any item contained in a shipment.
We recommend that you check with the customs services of your country to find out the import cost.

REPLICAS OF PISTOLS WILL NOT BE SENT TO COUNTRIES OUTSIDE THE EUROPEAN UNION.

PAYMENT METHODS

Credit card or debit card through POS ServiRed

It is done through the payment gateway secure server with ServiRed. The lender will not store any data from credit cards, as they are user-entered through a securized payment gateway (encrypted using SSL), owned by the bank. The provider of this gateway will only receive confirmation that the payment has been done correctly to proceed to send the order.

They are supported most credit and debit cards such as Visa, Visa Electron, Mastercard, American Express, etc.

This payment is immediate. Once payment is made the lender, after verification of the data, begin to manage the order.

Credit cards are subject to validation checks and authorization by the issuer of the same entity, but if the issuer fails to authorize payment, the lender is not liable for any delay or non-delivery and we cannot formalize the contract with the user.

This payment has no additional costs.

IUPAY

IUPAY system is a fast, easy and secure payment through which does not need to seek physical card with which you want to pay.

This payment is immediate. Once payment is made the lender, after verification of the data, begin to manage the order.

This payment has no additional costs.

Credit card or debit card through PayPal

PayPal is a system fast, easy and secure payment through which the user can perform (or not being registered) payments with your debit card, credit, or bank account.

This payment is immediate. Once payment is made the lender, after verification of the data, begin to manage the order.

PayPal is the only one who receives and uses the payment details being an intermediary between the user and the provider. Payment is made through a secure, external to the website provider and gateway will travel data encrypted for extra security.

Once the payment and order are made it is not allowed to make changes to the delivery address.

This payment has no additional costs.

Bank transfer

Once the order placed the user must enter the account provided by the service provider the total order amount. The details for that entry will be shown during the checkout process and also sent by email. Payment must be made within 10 days after placing the order, otherwise it means that the user waives the order and proceeds to cancel. It is important that the user indicates on the observations of the transfer order reference.

In order will start to be prepared and sent once the provider has confirmed the realization of income into account.

Special conditions with the customer

These conditions previously agreed upon with the user (usually deferment). For this, the lender may require reports to risk assessment firms.

RIGHT OF WITHDRAWAL WHEN THE USER IS A CONSUMER:

You have a period of 14 calendar days from the date of receipt of order to return the same if not satisfied.

It excludes the right of withdrawal, it means they cannot be returned, those sealed items not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery items that can deteriorate or expire quickly, items after delivery and taking into account their nature have been inseparably mixed with other goods; and those goods made to the customer’s specifications or clearly personalized.

The user must previously and compulsory inform the provider of his desire to return items, preferably through the contact form on the website, I selected the subject "withdrawals and Returns" indicating the order reference, the items to return. The user must also attach or send us by e-mail, completed and signed the following document: withdrawal-form-model.pdf pdf-icono.jpg. The lender will not accept returns that have not previously been reported by the user.

The service provider shall inform the user of the procedure to follow and the direction in which to make the delivery of returned items. You must return without undue delay and in any case no later than within 14 calendar days from the date on which he communicates his decision to withdraw the provider.

The user bears the costs of returning the items. The lender will not accept carriage forward deliveries.

Items must be returned in their original packaging and in perfect condition.

Reimbursement of amounts paid will be made within 14 calendar days since the user announced its intention to withdraw, if the provider has received the returned items and their status verified. the same means of payment used by the user in the order will be used, unless you choose another medium or decides to accept a voucher for future purchases; in any case, will not incur any costs as a result of reimbursement (except for the cost of return). The full amount paid by the user will be refunded, including postage. In case of partial return of an order, i.e., only a few items, the amount of these items with taxes included will be refunded and shipping costs are not reimbursed.

RETURN POLICY IF YOU ARE A CONSUMER:

You have a period of 14 calendar days from the date of receipt of the request for the return of items that are defective, not work correctly or do not correspond to the order.

They may not be returned, those sealed items not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery items that can deteriorate or expire rapidly, articles after delivery and taking into account their nature they have been inseparably mixed with other goods; and those goods made to the customer’s specifications or clearly personalized..

The product must be in the same condition it was delivered and must retain their original packaging and labeling. The shipment must be made using the same protective cardboard box or bag that has been received to protect the product. In the event that you cannot use the protective box or bag with which the order was delivered, it must be returned in a package similar characteristics in order that the product reaches the store provider with the maximum possible guarantees.

The product must be free of any use or modification. This means that has not been used, washed, altered or lost any of its components. It is to be reviewed in detail all parts and original packaging before its return is included.

They cannot be returned as those products manufactured for a specific customer.

The user must keep in mind that sometimes the product style may vary slightly due to changes in manufacturing that product.

Not be returned when items presented clear signs of misuse, unreasonable wear or arrive in an unhealthy state, no box or returned items with damaged box.

The user must inform the provider of your intention to return articles, preferably through the contact form on the website, I selected the subject "withdrawals and Returns" indicating the order reference, the items to be returned and explaining observations the reasons for the return and even attached pictures of the defective items. The lender will not accept returns that have not previously been reported by the user.

The service provider shall inform the user of the procedure to follow and the direction in which to make the delivery of returned items. Items must be returned in their original packaging.

The user bears the costs of returning the items. The lender will not accept carriage forward deliveries.

Reimbursement of amounts paid will be made once the lender receives the items and check their status. The same means of payment used by the user in the order will be used, unless you choose another medium or accept a voucher to be used on future purchases; in any case, will not incur any costs as a result of repayment. The full amount paid by the user of the full order (in case of total return) or the amount of returned items plus tax (if partial refund), including shipping costs will be refunded.

In case a product is returned that does not comply with the above provisions, the user bears the costs of returning the items.

WARRANTIES APPLICABLE WHEN A CONSUMER:

All items offered on the website are new and completely original, unless otherwise noted in the description.

They all have a warranty period of 2 years, according to the criteria and conditions described in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of approved consumers and Users and other complementary laws.

The provider offers its guarantees in case of default factory product. Any defect or damage caused by improper use or manipulation of material or wear caused by abnormal use thereof are not included in these guarantees.

In case of defective product, the supplier shall, as appropriate, repair, replacement, price reduction or termination of contract negotiations that are free to the consumer and user. The lender liable for failures that becomes apparent within two years from delivery. The user must inform the provider of the lack of conformity within two months after he has knowledge of it.

The item to return must respect mentioned in the Return Policy.

The warranty will be effective if defects or damage caused by external factors, accidents, especially electrical accidents, wear installation and use not in accordance with the manufacturer's instructions.

From the warranty are also excluded goods modified or repaired by the customer or any other person authorized by the supplier products.

When the above guarantees are applied, the lender has to take care of the expenses of return, also the shipping costs. The provider will be responsible for managing the collection of assets, without return them with unpaid postage unless previously it has been accepted by the lender.

APPLICABLE LAW AND JURISDICTION

These conditions are governed by and construed in accordance with Spanish legislation in matters not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of goods or services covered by these Conditions, the Courts of the provider address.

In the event that the user resides outside of Spain, the provider and the user, expressly waive any other forum, submitting to the Courts of the provider address.